We assume the shipping costs for all orders with a minimum purchase value of 35.00 euros. For all orders with a value of less than 35.00 euros, you must pay 4.53 euros, VAT included, for shipping costs, as indicated when you place the order in the product details and in the shopping cart. buys. Said expenses will be added to the amount of the order and will be billed by Ozolife.
- Peninsular Spain: Free shipping for purchases over 35 euros (shipping and management costs are included in the price of the product)
- Purchases of less than 35 euros will have a cost of 4.53 euros for shipping costs.
- Balearic Islands, Canary Islands, Ceuta and Melilla: Shipping and/or management costs are not included in the price of the product, you must contact us at by phone (+34) 962 760 527 or through our e-mail firstname.lastname@example.org
In general, the product will be shipped within 24/48 hours after receiving your payment (except weekends and national and local holidays), unless there is another delivery period specified in the product description and always depending on the available stock. If there is no stock, we will contact you to indicate the arrival of the product and inform you of the expected delivery date, giving you the option to cancel the order with the corresponding refund of the total amount paid.
Currently we ship to any point of the Iberian Peninsula (mainland Spain), to the Balearic Islands , Canary Islands, Ceuta and Melilla contact us at +(34) 962 760 527 or email@example.com
Address provided by the client
The order will be sent to the address provided by the customer. If the client provides a wrong address or where the order cannot be delivered, he must bear the possible surcharges for reshipment of the order.
Delivery time in 24/48h
Orders that are confirmed or paid before 2:00 p.m., on a working day, are sent that same day or the next day by express courier, to be delivered the next business day, as long as exceptional circumstances do not occur, such as floods, snowfall, etc.
Usual delivery time
The usual delivery time is 1 or 2 working days (as long as the payment of the order has been confirmed before 2:00 p.m. the day before). This is an estimate and if the delivery is retracted, the customer will be notified.
For orders with several products, the estimated delivery time will be that of the product with a longer delivery time.
If you need a product for a specific date, you can consult us, before making the purchase, through the communication channels available on the web, so that we can inform you more accurately of the delivery times. In some cases it is possible that we can send you an order in less time than indicated.
Delivery times outside the peninsula may vary between 2 and 15 working days depending on the product and the destination.
Make sure that the shipping address and YOUR contact PHONE PHONE are correctly specified in the information that you have provided us in your delivery address and that during the day there is someone at the address provided to receive the delivery courier. If we are unable to deliver your order (the courier will attempt delivery twice) we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, excluding shipping costs and with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. that we offer, without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs. If you are not usually at home, we suggest that you provide us with an alternative address (work, family) where we can deliver the products.
Shipping costs may vary depending on the destination, weight and dimensions of the items. products.
All our products are perfectly packaged to preserve them from possible blows, even so, check the shipment at the time of receipt. In the event that you detect that there has been damage during transport, please document it in writing and ask the delivery person/carrier to sign the document and inform us immediately. The client will have 24 hours to verify the integrity of the products in the order and to verify that everything established is included. After 24 hours after the delivery of the product/s, the shipment will be considered accepted and neither the courier company nor our company will be responsible for the damages suffered in transport. A product will be considered delivered when the delivery receipt is signed by the customer.
All shipments include delivery at the customer's door at street level. In the case of flats, farms or any other building with stairs, the delivery will be made at street level from the door of the building in question, not including the rise of the merchandise to the interior of the client's home.